Resolved
A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.
Posted Aug 03, 2026 - 13:32 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 03, 2026 - 13:20 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 03, 2026 - 13:08 EDT
Investigating
We are currently investigating reports of increased latency for submitted transactions, which may result in processing delays. Our team is actively looking into the root cause and will provide updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience.
Posted Aug 03, 2026 - 12:54 EDT
This incident affected: Socure ID+ Platform (Sigma Identity Fraud, Sigma Synthetic Fraud, Predictive DocV, KYC, Email RiskScore, Address RiskScore, Account Intelligence, Phone RiskScore, Sigma Device, Alert List, Decision, eCBSV, Graph Intelligence, Negative Positive List, Sigma First-Party Fraud, Prefill, International Verify (eKYC), International Phone RiskScore, International Prefill, OTP, Silent Network Authentication (SNA)), RiskOS Platform (Sigma Identity Fraud, Sigma Synthetic Fraud, Predictive DocV, KYC, Email RiskScore, Address RiskScore, Account Intelligence, Phone RiskScore, Sigma Device, Alert List, Decision, eCBSV, Negative Positive List, Graph Intelligence, Sigma First-Party Fraud, Phone RiskScore, Verify (eKYC), Prefill, CNAM, OTP, Silent Network Authentication (SNA)), and Admin Dashboard.