All Systems Operational
About This Site
This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.
What you’ll find here:
1) Current status for Socure APIs, dashboard, and core services
2) Active incidents and maintenance with impact, updates, and resolution details
3) Historical uptime and past incidents so you can understand performance over time
If you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.
Socure ID+ Platform
Operational
Sigma Identity Fraud
Operational
Sigma Synthetic Fraud
Operational
Predictive DocV
Operational
KYC
Operational
Email RiskScore
Operational
Address RiskScore
Operational
Account Intelligence
Operational
Phone RiskScore
Operational
Sigma Device
Operational
Alert List
Operational
Decision
Operational
eCBSV
Operational
Graph Intelligence
Operational
Negative Positive List
Operational
Sigma First-Party Fraud
Operational
Prefill
Operational
International Verify (eKYC)
Operational
International Phone RiskScore
Operational
International Prefill
Operational
OTP
Operational
Silent Network Authentication (SNA)
Operational
Global Watchlist
Operational
Global Watchlist Screening with Monitoring
Operational
Watchlist Standard
Operational
Watchlist Plus
Operational
Watchlist Premier
Operational
Socure SDKs
Operational
SigmaDevice iOS
Operational
SigmaDevice Android
Operational
DocV Android
Operational
DocV iOS
Operational
Device Risk - WebSDK
Operational
DocV WebSDK
Operational
Admin Dashboard
Operational
Developer Hub
Operational
RiskOS
Operational
RiskOS Platform
Operational
Sigma Identity Fraud
Operational
Sigma Synthetic Fraud
Operational
Predictive DocV
Operational
KYC
Operational
Email RiskScore
Operational
Address RiskScore
Operational
Account Intelligence
Operational
Phone RiskScore
Operational
Sigma Device
Operational
Alert List
Operational
Decision
Operational
eCBSV
Operational
Negative Positive List
Operational
Graph Intelligence
Operational
Sigma First-Party Fraud
Operational
Phone RiskScore
Operational
Verify (eKYC)
Operational
Prefill
Operational
CNAM
Operational
OTP
Operational
Silent Network Authentication (SNA)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eCBSV - Maintenance Notification Jul 11, 2026 23:00 - Jul 12, 2026 01:00 EDT
During 11:00PM (ET) Saturday, July 11, 2026, thru 1:00AM (ET) Sunday, July 12, 2026 (2hrs), SSA will be utilizing a portion of the standard maintenance window to complete multiple activities and anticipate an outage for the eCBSV service during this timeframe.
Posted on Jun 30, 2026 - 22:50 EDT
Posted on Jun 30, 2026 - 22:50 EDT
Scheduled Maintenance – RiskOS Production Metadata Store Jul 18, 2026 04:00-04:30 EDT
Scheduled Start: July 18, 2026, 4:00 AM ET
Expected Duration: Approximately 30 minutes
The RiskOS Production Metadata Store will undergo routine maintenance performed by our cloud provider. This maintenance will be fully managed and executed by the provider.
We do not expect any service impact during this maintenance window. However, there is a possibility that a small number of requests may experience temporary errors while the maintenance is in progress.
We will continue to monitor the maintenance and provide updates if necessary.
Thank you for your understanding.
Posted on Jun 10, 2026 - 09:13 EDT
Expected Duration: Approximately 30 minutes
The RiskOS Production Metadata Store will undergo routine maintenance performed by our cloud provider. This maintenance will be fully managed and executed by the provider.
We do not expect any service impact during this maintenance window. However, there is a possibility that a small number of requests may experience temporary errors while the maintenance is in progress.
We will continue to monitor the maintenance and provide updates if necessary.
Thank you for your understanding.
Posted on Jun 10, 2026 - 09:13 EDT