All Systems Operational

About This Site

Socure builds next-generation identity verification and fraud solutions so customers can onboard consumers instantly while stopping fraud. We give companies the data and predictive analytics they need to approve more good customers and uncover hidden fraud risks.

The Socure status page provides full transparency into our platform. Monitor verifications and API metrics in real-time. Check our historical uptime and performance to see why leading fintech, gaming, e-commerce and public sector customers rely on Socure for identity access management.

Our status indicators instantly alert you to any disruptions in service so your team can react quickly. We maintain the highest availability through rigorous monitoring and backups. Irregularities are addressed immediately by our dedicated engineering team.

Status offers visibility and peace of mind so you can continue optimizing your technology for both security and user experience. Reliability, transparency, partnership—they're what we're built on.

Build seamless trust. Choose Socure.

Socure ID+ Platform Operational
90 days ago
99.34 % uptime
Today
Sigma Identity Fraud Operational
90 days ago
99.32 % uptime
Today
Sigma Synthetic Fraud Operational
90 days ago
99.32 % uptime
Today
Predictive DocV Operational
90 days ago
99.3 % uptime
Today
KYC Operational
90 days ago
99.32 % uptime
Today
Email RiskScore Operational
90 days ago
99.32 % uptime
Today
Address RiskScore Operational
90 days ago
99.32 % uptime
Today
Account Intelligence Operational
90 days ago
99.32 % uptime
Today
Phone RiskScore Operational
90 days ago
99.32 % uptime
Today
Sigma Device Operational
90 days ago
99.32 % uptime
Today
Alert List Operational
90 days ago
99.32 % uptime
Today
Decision Operational
90 days ago
99.32 % uptime
Today
eCBSV Operational
90 days ago
99.32 % uptime
Today
Graph Intelligence Operational
90 days ago
99.32 % uptime
Today
Negative Positive List Operational
90 days ago
99.32 % uptime
Today
Sigma First-Party Fraud Operational
90 days ago
99.32 % uptime
Today
Prefill Operational
90 days ago
99.32 % uptime
Today
International Verify (eKYC) Operational
90 days ago
99.31 % uptime
Today
International Phone RiskScore Operational
90 days ago
99.32 % uptime
Today
International Prefill Operational
90 days ago
99.78 % uptime
Today
OTP Operational
90 days ago
99.32 % uptime
Today
Silent Network Authentication (SNA) Operational
90 days ago
99.32 % uptime
Today
Global Watchlist Operational
Global Watchlist Screening with Monitoring Operational
Watchlist Standard Operational
Watchlist Plus Operational
Watchlist Premier Operational
Socure SDKs Operational
SigmaDevice iOS Operational
SigmaDevice Android Operational
DocV Android Operational
DocV iOS Operational
Device Risk - WebSDK Operational
DocV WebSDK Operational
Admin Dashboard Operational
Developer Hub Operational
RiskOS Operational
90 days ago
100.0 % uptime
Today
RiskOS Platform Operational
90 days ago
99.99 % uptime
Today
Sigma Identity Fraud Operational
90 days ago
100.0 % uptime
Today
Sigma Synthetic Fraud Operational
90 days ago
100.0 % uptime
Today
Predictive DocV Operational
90 days ago
100.0 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Email RiskScore Operational
90 days ago
100.0 % uptime
Today
Address RiskScore Operational
90 days ago
100.0 % uptime
Today
Account Intelligence Operational
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Sigma Device Operational
90 days ago
100.0 % uptime
Today
Alert List Operational
90 days ago
100.0 % uptime
Today
Decision Operational
90 days ago
100.0 % uptime
Today
eCBSV Operational
90 days ago
100.0 % uptime
Today
Negative Positive List Operational
90 days ago
100.0 % uptime
Today
Graph Intelligence Operational
90 days ago
100.0 % uptime
Today
Sigma First-Party Fraud Operational
90 days ago
100.0 % uptime
Today
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Verify (eKYC) Operational
90 days ago
99.99 % uptime
Today
Prefill Operational
90 days ago
100.0 % uptime
Today
CNAM Operational
90 days ago
100.0 % uptime
Today
OTP Operational
90 days ago
100.0 % uptime
Today
Silent Network Authentication (SNA) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

eCBSV - Maintenance Notification Jan 17, 2026 23:00 - Jan 18, 2026 03:00 EST

During 11:00 PM ET Saturday, 17/01/2026 to 03:00 AM ET Sunday, 18/01/2026, SSA will be utilizing a portion of the standard maintenance window to complete multiple activities and anticipate an outage for the eCBSV service during this timeframe.
Posted on Jan 09, 2026 - 10:19 EST
Jan 12, 2026

No incidents reported today.

Jan 11, 2026

No incidents reported.

Jan 10, 2026
Resolved - The elevated error rate impacting ID+ modules has been resolved, and services are now operating normally.

We apologize for any inconvenience this may have caused and appreciate your patience.

Jan 10, 00:18 EST
Monitoring - Our team has implemented a fix to mitigate the errors seen in our ID+ modules. Our technical team is monitoring the issue and will continue sharing updates.
Jan 10, 00:01 EST
Update - We apologize for any disruption this may be causing. We are still seeing an elevated error rate impacting our ID+ modules, and our engineering team is actively working to identify the cause and deploy a fix. We’ll continue to share updates as they become available.
Jan 9, 22:50 EST
Update - We apologize for any inconvenience caused. Our team continues to observe an elevated error rate affecting ID+ modules and is actively investigating and working toward a resolution. Additional updates will be provided as progress is made.
Jan 9, 21:50 EST
Update - We are continuing to experience an elevated error rate affecting our ID+ modules. Our engineering team is actively investigating the root cause and working to implement a fix. We’ll provide another update as soon as more information becomes available.

We apologize for any disruption this may be causing.

Jan 9, 20:45 EST
Investigating - We are observing a small rise in the error rate for our ID+ modules that may affect performance. Our engineering team is actively working to identify the cause and implement a fix.
Jan 9, 19:36 EST
Jan 9, 2026
Resolved - This incident has been resolved.
Jan 9, 19:32 EST
Monitoring - Our team has implemented a fix to mitigate the errors seen from our watchlist product. Our technical team is monitoring the issue and will continue sharing updates.
Jan 9, 18:37 EST
Update - We are continuing to investigate this issue.
Jan 9, 18:13 EST
Investigating - We are experiencing elevated error rate on our watchlist product for transactions screening adverse media. Our technical team is investigating the issue and will provide an update as soon as possible.
Jan 9, 18:11 EST
Resolved - This incident has been resolved.
Jan 9, 17:00 EST
Monitoring - The Batch job scheduling feature has fully recovered and is now operating normally. Our team will continue to closely monitor the system to ensure stability and prevent any further disruptions.
Jan 9, 16:55 EST
Identified - We are currently experiencing a partial service degradation affecting our Batch job scheduling feature in production. Our engineering team has identified the issue and is actively working to mitigate the impact. We'll provide an update as soon as the service returns to normal.
Jan 9, 16:32 EST
Jan 8, 2026
Resolved - During routine infrastructure maintenance, a brief loss of connectivity occurred on one of our database instances between 3:46 AM EST and 4:10 AM EST. This resulted in the Document request endpoint being unavailable rendering our customers unable to initiate Document verification requests.

The issue resolved automatically within a few minutes, and all services have since returned to normal. We are implementing additional measures to prevent a recurrence.

We apologize for any inconvenience caused and appreciate your patience. The full RCA will be provided as soon as it is available.

Jan 8, 03:30 EST
Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.