All Systems Operational
About This Site
This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.
What you’ll find here:
1) Current status for Socure APIs, dashboard, and core services
2) Active incidents and maintenance with impact, updates, and resolution details
3) Historical uptime and past incidents so you can understand performance over time
If you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.
Socure ID+ Platform
Operational
Sigma Identity Fraud
Operational
Sigma Synthetic Fraud
Operational
Predictive DocV
Operational
KYC
Operational
Email RiskScore
Operational
Address RiskScore
Operational
Account Intelligence
Operational
Phone RiskScore
Operational
Sigma Device
Operational
Alert List
Operational
Decision
Operational
eCBSV
Operational
Graph Intelligence
Operational
Negative Positive List
Operational
Sigma First-Party Fraud
Operational
Prefill
Operational
International Verify (eKYC)
Operational
International Phone RiskScore
Operational
International Prefill
Operational
OTP
Operational
Silent Network Authentication (SNA)
Operational
Global Watchlist
Operational
Global Watchlist Screening with Monitoring
Operational
Watchlist Standard
Operational
Watchlist Plus
Operational
Watchlist Premier
Operational
Socure SDKs
Operational
SigmaDevice iOS
Operational
SigmaDevice Android
Operational
DocV Android
Operational
DocV iOS
Operational
Device Risk - WebSDK
Operational
DocV WebSDK
Operational
Admin Dashboard
Operational
Developer Hub
Operational
RiskOS
Operational
RiskOS Platform
Operational
Sigma Identity Fraud
Operational
Sigma Synthetic Fraud
Operational
Predictive DocV
Operational
KYC
Operational
Email RiskScore
Operational
Address RiskScore
Operational
Account Intelligence
Operational
Phone RiskScore
Operational
Sigma Device
Operational
Alert List
Operational
Decision
Operational
eCBSV
Operational
Negative Positive List
Operational
Graph Intelligence
Operational
Sigma First-Party Fraud
Operational
Phone RiskScore
Operational
Verify (eKYC)
Operational
Prefill
Operational
CNAM
Operational
OTP
Operational
Silent Network Authentication (SNA)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
eCBSV - Maintenance Notification Sep 12, 2026 23:00 - Sep 13, 2026 03:00 EDT
During Saturday, September 12, 2026, 11:00PM (ET) until Sunday, September 13, 2026, 3:00AM (ET), SSA will be utilizing a portion of the standard maintenance window to complete multiple activities and anticipate an outage for the eCBSV service during this timeframe.
Posted on Sep 01, 2026 - 17:58 EDT
Posted on Sep 01, 2026 - 17:58 EDT
Scheduled Maintenance: RiskOS Production Metadata Store Sep 15, 2026 04:00-05:00 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 24, 2026 - 11:32 EDT
Aug 24, 2026 - 11:32 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 24, 2026 - 11:29 EDT
Aug 24, 2026 - 11:29 EDT
Scheduled -
Start: September 15, 2026, 4:00 AM ET
Duration: Approximately 1 hour
Summary: As part of ongoing work to improve RiskOS scalability and resiliency, the RiskOS Production Metadata Store will undergo scheduled maintenance during the window above.
Impact: RiskOS APIs are not expected to be impacted. RiskOS Workbench and dashboards will remain accessible throughout the maintenance window. Updates to workflows and configurations through the user interface will be temporarily limited during this time.
We will monitor the maintenance and provide updates as necessary.
Aug 14, 2026 - 14:42 EDT
Duration: Approximately 1 hour
Summary: As part of ongoing work to improve RiskOS scalability and resiliency, the RiskOS Production Metadata Store will undergo scheduled maintenance during the window above.
Impact: RiskOS APIs are not expected to be impacted. RiskOS Workbench and dashboards will remain accessible throughout the maintenance window. Updates to workflows and configurations through the user interface will be temporarily limited during this time.
We will monitor the maintenance and provide updates as necessary.
Aug 14, 2026 - 14:42 EDT