All Systems Operational

About This Site

This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.

What you’ll find here:
1) Current status for Socure APIs, dashboard, and core services
2) Active incidents and maintenance with impact, updates, and resolution details
3) Historical uptime and past incidents so you can understand performance over time

If you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.

Uptime over the past 90 days. View historical uptime.
Socure ID+ Platform Operational
90 days ago
99.99 % uptime
Today
Sigma Identity Fraud Operational
90 days ago
100.0 % uptime
Today
Sigma Synthetic Fraud Operational
90 days ago
100.0 % uptime
Today
Predictive DocV Operational
90 days ago
99.98 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Email RiskScore Operational
90 days ago
100.0 % uptime
Today
Address RiskScore Operational
90 days ago
100.0 % uptime
Today
Account Intelligence Operational
90 days ago
100.0 % uptime
Today
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Sigma Device Operational
90 days ago
100.0 % uptime
Today
Alert List Operational
90 days ago
100.0 % uptime
Today
Decision Operational
90 days ago
100.0 % uptime
Today
eCBSV Operational
90 days ago
100.0 % uptime
Today
Graph Intelligence Operational
90 days ago
100.0 % uptime
Today
Negative Positive List Operational
90 days ago
100.0 % uptime
Today
Sigma First-Party Fraud Operational
90 days ago
100.0 % uptime
Today
Prefill Operational
90 days ago
100.0 % uptime
Today
International Verify (eKYC) Operational
90 days ago
100.0 % uptime
Today
International Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
International Prefill Operational
90 days ago
100.0 % uptime
Today
OTP Operational
90 days ago
100.0 % uptime
Today
Silent Network Authentication (SNA) Operational
90 days ago
100.0 % uptime
Today
Global Watchlist Operational
Global Watchlist Screening with Monitoring Operational
Watchlist Standard Operational
Watchlist Plus Operational
Watchlist Premier Operational
Socure SDKs Operational
SigmaDevice iOS Operational
SigmaDevice Android Operational
DocV Android Operational
DocV iOS Operational
Device Risk - WebSDK Operational
DocV WebSDK Operational
Admin Dashboard Operational
Developer Hub Operational
RiskOS Operational
90 days ago
99.99 % uptime
Today
RiskOS Platform Operational
90 days ago
99.99 % uptime
Today
Sigma Identity Fraud Operational
90 days ago
100.0 % uptime
Today
Sigma Synthetic Fraud Operational
90 days ago
100.0 % uptime
Today
Predictive DocV Operational
90 days ago
99.98 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Email RiskScore Operational
90 days ago
100.0 % uptime
Today
Address RiskScore Operational
90 days ago
100.0 % uptime
Today
Account Intelligence Operational
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Sigma Device Operational
90 days ago
100.0 % uptime
Today
Alert List Operational
90 days ago
100.0 % uptime
Today
Decision Operational
90 days ago
100.0 % uptime
Today
eCBSV Operational
90 days ago
100.0 % uptime
Today
Negative Positive List Operational
90 days ago
100.0 % uptime
Today
Graph Intelligence Operational
90 days ago
100.0 % uptime
Today
Sigma First-Party Fraud Operational
90 days ago
100.0 % uptime
Today
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Verify (eKYC) Operational
90 days ago
100.0 % uptime
Today
Prefill Operational
90 days ago
100.0 % uptime
Today
CNAM Operational
90 days ago
100.0 % uptime
Today
OTP Operational
90 days ago
100.0 % uptime
Today
Silent Network Authentication (SNA) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 21, 2026

No incidents reported today.

May 20, 2026
End Users Not Receiving DocV SMS Links
Resolved - The issue affecting DocV SMS delivery has been resolved. End users should now receive DocV SMS messages as expected.
May 20, 12:39 EDT
Investigating - We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
May 20, 11:50 EDT
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
SSA Early System Shutdown Announcement
Completed - The scheduled maintenance has been completed.
May 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 09:44 EDT
Scheduled - Please be advised that SSA online systems will shut down two hours early, at 9:00 PM ET instead of 11:00 PM ET, on May 16th, 2026.

All systems are expected to be available again by 8:00 AM ET on Sunday, May 16th, 2026, for the start of business.

eCBSV will remain operational per normal schedules.
Apr 27, 09:44 EDT
May 16, 2026
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026
[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions
Resolved - Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.
May 11, 20:12 EDT
Investigating - We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.
May 11, 15:35 EDT
May 10, 2026
Maintenance – Riskos routine maintenance (No Impact Expected)
Completed - The scheduled maintenance has been completed.
May 10, 04:30 EDT
Scheduled - The RiskOS platform will undergo scheduled routine maintenance on Sunday, May 10, 2026, from 04:00 AM to 04:30 AM EDT.

This maintenance will be fully managed and executed by our cloud provider, and no service impact is expected during this time.
May 5, 14:24 EDT
eCBSV - Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:00 EDT
Scheduled - During 11:00 PM (ET) Saturday, May 9, 2026 to 2:00AM (ET) Sunday, May 10, 2026, SSA will be utilizing a portion of the standard maintenance window to complete multiple activities and anticipate an outage for the eCBSV service during this timeframe.
Apr 29, 09:58 EDT
May 9, 2026
May 8, 2026
5xx errors across multiple modules
Resolved - Socure services have now fully recovered and are operating normally. System latency and performance metrics have returned to expected levels. Our engineering and operations teams will continue to work closely with AWS to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.
May 8, 14:17 EDT
Monitoring - We are pleased to inform that all our services are operating normally. We are currently monitoring our services in partnership with AWS.
May 7, 23:01 EDT
Identified - We are actively working in close partnership with AWS to address the underlying issues currently impacting system performance. Users may still experience 5xx error messages as we work towards a solution to restore full functionality.
May 7, 22:10 EDT
Investigating - We are currently investigating reports of intermittent errors and performance degradation across several platform modules. Users may experience 5xx error messages. Our engineering team is actively diagnosing the root cause and is working to restore full functionality as quickly as possible.
May 7, 20:06 EDT
May 7, 2026
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