All Systems Operational

About This Site

This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.

What you’ll find here:
1) Current status for Socure APIs, dashboard, and core services
2) Active incidents and maintenance with impact, updates, and resolution details
3) Historical uptime and past incidents so you can understand performance over time

If you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.

Socure ID+ Platform Operational
90 days ago
99.99 % uptime
Today
Sigma Identity Fraud Operational
90 days ago
100.0 % uptime
Today
Sigma Synthetic Fraud Operational
90 days ago
100.0 % uptime
Today
Predictive DocV Operational
90 days ago
99.99 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Email RiskScore Operational
90 days ago
100.0 % uptime
Today
Address RiskScore Operational
90 days ago
100.0 % uptime
Today
Account Intelligence Operational
90 days ago
100.0 % uptime
Today
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Sigma Device Operational
90 days ago
100.0 % uptime
Today
Alert List Operational
90 days ago
100.0 % uptime
Today
Decision Operational
90 days ago
100.0 % uptime
Today
eCBSV Operational
90 days ago
100.0 % uptime
Today
Graph Intelligence Operational
90 days ago
100.0 % uptime
Today
Negative Positive List Operational
90 days ago
100.0 % uptime
Today
Sigma First-Party Fraud Operational
90 days ago
100.0 % uptime
Today
Prefill Operational
90 days ago
100.0 % uptime
Today
International Verify (eKYC) Operational
90 days ago
100.0 % uptime
Today
International Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
International Prefill Operational
90 days ago
100.0 % uptime
Today
OTP Operational
90 days ago
100.0 % uptime
Today
Silent Network Authentication (SNA) Operational
90 days ago
100.0 % uptime
Today
Global Watchlist Operational
Global Watchlist Screening with Monitoring Operational
Watchlist Standard Operational
Watchlist Plus Operational
Watchlist Premier Operational
Socure SDKs Operational
SigmaDevice iOS Operational
SigmaDevice Android Operational
DocV Android Operational
DocV iOS Operational
Device Risk - WebSDK Operational
DocV WebSDK Operational
Admin Dashboard Operational
Developer Hub Operational
RiskOS Operational
90 days ago
99.99 % uptime
Today
RiskOS Platform Operational
90 days ago
99.99 % uptime
Today
Sigma Identity Fraud Operational
90 days ago
100.0 % uptime
Today
Sigma Synthetic Fraud Operational
90 days ago
100.0 % uptime
Today
Predictive DocV Operational
90 days ago
99.99 % uptime
Today
KYC Operational
90 days ago
100.0 % uptime
Today
Email RiskScore Operational
90 days ago
100.0 % uptime
Today
Address RiskScore Operational
90 days ago
100.0 % uptime
Today
Account Intelligence Operational
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Sigma Device Operational
90 days ago
100.0 % uptime
Today
Alert List Operational
90 days ago
100.0 % uptime
Today
Decision Operational
90 days ago
100.0 % uptime
Today
eCBSV Operational
90 days ago
100.0 % uptime
Today
Negative Positive List Operational
90 days ago
100.0 % uptime
Today
Graph Intelligence Operational
90 days ago
100.0 % uptime
Today
Sigma First-Party Fraud Operational
90 days ago
100.0 % uptime
Today
Phone RiskScore Operational
90 days ago
100.0 % uptime
Today
Verify (eKYC) Operational
90 days ago
100.0 % uptime
Today
Prefill Operational
90 days ago
100.0 % uptime
Today
CNAM Operational
90 days ago
100.0 % uptime
Today
OTP Operational
90 days ago
100.0 % uptime
Today
Silent Network Authentication (SNA) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 26, 2026

No incidents reported today.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026
Resolved - On May 23nd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely subsided and our team will share an RCA after analysis.
May 23, 01:36 EDT
May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
Resolved - The issue affecting DocV SMS delivery has been resolved. End users should now receive DocV SMS messages as expected.
May 20, 12:39 EDT
Investigating - We are currently experiencing temporary SMS delivery delays for a small subset of users, which may require retrying verification attempts. The team is actively working to mitigate impact while monitoring the issue closely. No customer data or systems have been impacted.
May 20, 11:50 EDT
May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026
Completed - The scheduled maintenance has been completed.
May 17, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 27, 09:44 EDT
Scheduled - Please be advised that SSA online systems will shut down two hours early, at 9:00 PM ET instead of 11:00 PM ET, on May 16th, 2026.

All systems are expected to be available again by 8:00 AM ET on Sunday, May 16th, 2026, for the start of business.

eCBSV will remain operational per normal schedules.

Apr 27, 09:44 EDT
May 16, 2026
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.