5xx errors across multiple modules

Incident Report for Socure

Resolved

Socure services have now fully recovered and are operating normally. System latency and performance metrics have returned to expected levels. Our engineering and operations teams will continue to work closely with AWS to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.

Posted May 08, 2026 - 14:17 EDT

Monitoring

We are pleased to inform that all our services are operating normally. We are currently monitoring our services in partnership with AWS.

Posted May 07, 2026 - 23:01 EDT

Identified

We are actively working in close partnership with AWS to address the underlying issues currently impacting system performance. Users may still experience 5xx error messages as we work towards a solution to restore full functionality.

Posted May 07, 2026 - 22:10 EDT

Investigating

We are currently investigating reports of intermittent errors and performance degradation across several platform modules. Users may experience 5xx error messages. Our engineering team is actively diagnosing the root cause and is working to restore full functionality as quickly as possible.

Posted May 07, 2026 - 20:06 EDT

This incident affected: Socure ID+ Platform (Sigma Identity Fraud, Sigma Synthetic Fraud, KYC, Email RiskScore, Address RiskScore, Phone RiskScore, Sigma Device, Alert List, Decision, Graph Intelligence, International Phone RiskScore), RiskOS Platform (Sigma Identity Fraud, Sigma Synthetic Fraud, KYC, Email RiskScore, Address RiskScore, Phone RiskScore, Sigma Device, Alert List, Graph Intelligence, Phone RiskScore), and Global Watchlist (Watchlist Standard, Watchlist Plus, Watchlist Premier).