RETROACTIVE: [SEV3] Intermittent 5xx Errors on DocV Requests For EmailAuthScore Endpoint

Incident Report for Socure

Resolved

On May 23nd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely subsided and our team will share an RCA after analysis.
Posted May 23, 2026 - 01:36 EDT
This incident affected: Socure ID+ Platform (Predictive DocV) and RiskOS Platform (Predictive DocV).
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