[SEV3] Observed ID+ WL transactions failures due to latency

Incident Report for Socure

Resolved

This incident has been resolved.

Posted Aug 10, 2026 - 12:02 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2026 - 11:52 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 10, 2026 - 11:40 EDT

Investigating

We are investigating a slight degradation on the Watchlist product due to latency. Affecting both ID+ and RiskOS. The team is actively investigating this issue at this time.

Posted Aug 10, 2026 - 11:40 EDT

This incident affected: Global Watchlist (Global Watchlist Screening with Monitoring, Watchlist Plus, Watchlist Premier).