RETROACTIVE: [Sev 2] OTP Verifications Degradation

Incident Report for Socure

Resolved

On June 15, 2026, between 12:15 AM and 1:00 AM EDT, the OTP Verification endpoint experienced elevated error rates. The system recovered automatically at 1:00 AM EDT. No action is required from customers.

Our investigation confirmed the issue was transient. All systems are operating normally.

A Root Cause Analysis (RCA) will be published once our investigation is complete.

Posted Jun 15, 2026 - 00:00 EDT