RETROACTIVE: [SEV2]- RiskOS Service Degradation

Incident Report for Socure

Resolved

On June 3, 2026, at 12:50 AM ET, a subset of RiskOS customers experienced degraded functionality affecting evaluation processing, API responses, and portions of the RiskOS user interface.

The issue was caused by an internal configuration error that impacted the availability of certain application capabilities. Evaluation processing and API functionality were restored by 5:00 AM ET on June 3, 2026, and case list consistency was fully restored by 5:00 AM ET on June 4, 2026.

We are actively implementing additional validation controls and monitoring enhancements to help prevent similar incidents in the future.

We sincerely apologize for the disruption and appreciate your patience while we worked to resolve the issue.

Posted Jun 04, 2026 - 12:28 EDT

This incident affected: RiskOS.