RETROACTIVE: Increased Latency for DocV

Incident Report for Socure

Resolved

Between 1:22 PM and 1:31 PM ET, DocV experienced a latency spike due to an internal node upgrade. During this 9-minute window, some customers may have experienced increased latency or timeout errors.

The change was reverted right after the latency spike and DocV performance has returned to normal. We apologize for any inconvenience this may have caused.

Posted Jun 13, 2026 - 13:54 EDT

This incident affected: Socure ID+ Platform (Predictive DocV).