RETROACTIVE: [SEV3] Latency Degradation in ID+

Incident Report for Socure

Resolved

On March 21st, 2026 between 1:30 PM ET and 5:50 PM ET, we observed latency degradation in the ID+ platform. No transaction failures occurred during this time. Mitigation has been applied, and latency has since returned to normal levels. Investigation is ongoing to prevent recurrence.

Posted Mar 21, 2026 - 18:09 EDT

This incident affected: Socure ID+ Platform (Sigma Identity Fraud, Sigma Synthetic Fraud, Email RiskScore, Address RiskScore, Phone RiskScore, Sigma First-Party Fraud).