This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.
Posted Oct 19, 2026 - 21:57 EDT
Monitoring
Our team has taken steps to mitigate the latency experienced for DocV image display and downloads. There continues to be no impact to DocV evaluations at this time and the team will continue to monitor the situation. We will provide another update once all impact has been resolved.
Posted Oct 19, 2026 - 17:15 EDT
Investigating
We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.
Posted Oct 19, 2026 - 15:04 EDT
This incident affected: Socure ID+ Platform (Predictive DocV) and RiskOS Platform (Predictive DocV).