Admin Dashboard Transaction Search Latency

Incident Report for Socure

Resolved

The issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard has been resolved, and functionality has returned to normal.

API requests and transaction processing were not impacted during this incident.

We apologize for any inconvenience and appreciate your patience.
Posted Jun 11, 2026 - 18:38 EDT

Identified

API requests and transaction processing remain unaffected.

We have identified the root cause of the latency and timeout issues affecting the Transaction Search page and have implemented mitigation measures. Some users may still experience delays in transaction visibility while we continue working toward a full resolution.

We apologize for the inconvenience and appreciate your patience.
Posted Jun 11, 2026 - 18:06 EDT

Investigating

We are currently investigating an issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard. Our engineering team is actively working to resolve the issue and restore normal performance.

API requests and transaction processing are working as expected and are not impacted.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
Posted Jun 11, 2026 - 17:37 EDT
This incident affected: Admin Dashboard.