{"page_status":{"page":{"name":"Socure","subdomain":"socure","domain":"status.socure.com","created_at":"2020-10-19T18:24:32.762-04:00","updated_at":"2026-09-30T13:44:06.763-04:00","url":"https://socure.com","hidden_from_search":false,"css_body_background_color":"ffffff","css_font_color":"333333","css_light_font_color":"AAAAAA","css_greens":"2fcc66","css_yellows":"f1c40f","css_oranges":"e67e22","css_reds":"e74c3c","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":"support@statuspage.socure.com","allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"basic","support_url":null,"allow_webhook_subscribers":true,"css_border_color":"E0E0E0","css_graph_color":"3498db","css_link_color":"3498db","page_description":"This page provides real-time information about the availability and performance of Socure services, including our APIs, dashboard, and core platform components. It is the single source of truth for current incidents, scheduled maintenance, and historical uptime across our products.\r\n\r\nWhat you’ll find here:\r\n1) Current status for Socure APIs, dashboard, and core services\r\n2) Active incidents and maintenance with impact, updates, and resolution details\r\n3) Historical uptime and past incidents so you can understand performance over time\r\n\r\nIf you are experiencing an issue that is not reflected on this page, please contact our support team at support@socure.com so we can investigate.","activity_score":848,"headline":"Built to Scale, Engineered for Speed -  Socure Status Page","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3498DB","time_zone":"Eastern Time (US \u0026 Canada)","notifications_reply_to_email":"no-reply@socure.com","notifications_email_footer":"You're receiving this update because you've enabled notifications on our live status page to stay connected to Socure's platform availability.","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"b3bac5","deleted_at":null,"allow_teams_subscription":false,"max_maintenance_automation_allowed":null,"custom_email_template":false,"hero_cover":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"transactional_logo":{"updated_at":"2020-10-19T22:27:58.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/197200/socure-logo.png","size":5282,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/197200/socure-logo.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/197200/socure-logo.png"},"favicon_logo":{"updated_at":"2021-05-26T22:03:15.000+00:00","size":2936,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/197200/favicon.png"},"email_logo":{"updated_at":"2021-05-26T21:37:42.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/original/197200/socure-logo.png","size":5282,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/normal/197200/socure-logo.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/retina/197200/socure-logo.png"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"n4fswhz8sbxm","organization_id":"0mvk2zm2wx2p"}},"components":[{"status":"operational","name":"Socure ID+ Platform","created_at":"2021-08-05T15:55:59.817-04:00","updated_at":"2022-05-27T12:48:29.133-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"w4n3wydsjxyn","group_id":null,"page_id":"n4fswhz8sbxm","group":true,"only_show_if_degraded":false,"components":["gt2fnpw91w5n","tksr3gcljnfh","pxxsfygldcfl","76wdvy8bc1s3","dyklptn1198n","pnyc8gx7wnz4","m0pjjfy20gk0","xz527893vv6l","9khchh1b07l7","4s0wtkq8l0z7","181q92gf4bp5","zvc6lrqg56kt","m2c1m6jzlgn7","qpyhcxy2qcgm","lf2tg93w80nn","pkmms5szc0h4","99t8zwnh19hm","gj7q3m9jbdsz","v8pc51wfhj9l","kl04y4xmnf86","90g1srlfnzcl"]},{"status":"operational","name":"Sigma Identity Fraud","created_at":"2020-10-19T18:26:00.977-04:00","updated_at":"2026-09-16T06:07:39.368-04:00","position":1,"description":"Reduce 3rd party identity fraud.","showcase":true,"start_date":"2020-10-26T00:00:00.000-04:00","id":"gt2fnpw91w5n","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sigma Synthetic Fraud","created_at":"2020-12-29T12:30:27.642-05:00","updated_at":"2026-09-16T06:07:39.402-04:00","position":2,"description":"Reduce synthetic identity fraud.","showcase":true,"start_date":"2020-12-28T00:00:00.000-05:00","id":"tksr3gcljnfh","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Predictive DocV","created_at":"2020-12-29T12:27:26.096-05:00","updated_at":"2026-08-03T13:32:06.046-04:00","position":3,"description":"Global identity document verification and anti-fraud.","showcase":true,"start_date":"2020-12-28T00:00:00.000-05:00","id":"pxxsfygldcfl","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"KYC","created_at":"2020-12-29T12:29:03.687-05:00","updated_at":"2026-08-03T13:32:06.087-04:00","position":4,"description":"Global KYC and identity verification data.","showcase":true,"start_date":"2020-10-28T00:00:00.000-04:00","id":"76wdvy8bc1s3","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Email RiskScore","created_at":"2021-06-13T17:22:09.369-04:00","updated_at":"2026-08-03T13:32:06.115-04:00","position":5,"description":"Assess the risk level of an email on a more granular level.","showcase":true,"start_date":"2021-05-01T00:00:00.000-04:00","id":"dyklptn1198n","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Address RiskScore","created_at":"2021-06-13T17:21:50.276-04:00","updated_at":"2026-08-03T13:32:06.144-04:00","position":6,"description":"Assess the risk level of an address on a more granular level.","showcase":true,"start_date":"2021-05-01T00:00:00.000-04:00","id":"pnyc8gx7wnz4","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Account Intelligence","created_at":"2022-11-14T14:54:24.428-05:00","updated_at":"2026-08-03T13:32:06.173-04:00","position":7,"description":"Account Status and Ownership Verification","showcase":true,"start_date":"2022-11-13T00:00:00.000-05:00","id":"m0pjjfy20gk0","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Phone RiskScore","created_at":"2021-06-13T17:22:19.885-04:00","updated_at":"2026-08-03T13:32:06.202-04:00","position":8,"description":"Assess the risk level of an phone on a more granular level.","showcase":true,"start_date":"2021-05-01T00:00:00.000-04:00","id":"xz527893vv6l","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sigma Device","created_at":"2020-12-29T12:35:59.896-05:00","updated_at":"2026-08-03T13:32:06.230-04:00","position":9,"description":"Assess the risk level of an device on a more granular level.","showcase":true,"start_date":"2020-09-28T00:00:00.000-04:00","id":"9khchh1b07l7","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Alert List","created_at":"2021-06-13T17:44:28.537-04:00","updated_at":"2026-08-03T13:32:06.267-04:00","position":10,"description":"Get insights on verified fraudulent outcomes.","showcase":true,"start_date":"2021-05-01T00:00:00.000-04:00","id":"4s0wtkq8l0z7","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Decision","created_at":"2021-06-13T17:57:14.485-04:00","updated_at":"2026-08-03T13:32:06.307-04:00","position":11,"description":"Customize the default criteria and thresholds of risk that tells Socure to accept, reject, or review a transaction.","showcase":true,"start_date":"2021-05-01T00:00:00.000-04:00","id":"181q92gf4bp5","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"eCBSV","created_at":"2023-05-24T07:42:49.083-04:00","updated_at":"2026-09-20T03:00:07.593-04:00","position":12,"description":"Securely verify your customers’ personally identifiable information through a direct connection with the Social Security Administration (SSA).","showcase":true,"start_date":"2021-08-10T00:00:00.000-04:00","id":"zvc6lrqg56kt","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Graph Intelligence","created_at":"2025-02-28T16:19:51.026-05:00","updated_at":"2026-08-03T13:32:06.408-04:00","position":13,"description":null,"showcase":true,"start_date":"2025-02-28T00:00:00.000-05:00","id":"m2c1m6jzlgn7","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Negative Positive List","created_at":"2025-02-28T16:20:23.904-05:00","updated_at":"2026-08-03T13:32:06.440-04:00","position":14,"description":null,"showcase":true,"start_date":"2025-02-28T00:00:00.000-05:00","id":"qpyhcxy2qcgm","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sigma First-Party Fraud","created_at":"2025-02-28T16:21:17.996-05:00","updated_at":"2026-08-03T13:32:06.469-04:00","position":15,"description":null,"showcase":true,"start_date":"2025-02-28T00:00:00.000-05:00","id":"lf2tg93w80nn","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Prefill","created_at":"2025-07-31T15:34:34.514-04:00","updated_at":"2026-08-03T13:32:06.498-04:00","position":16,"description":null,"showcase":true,"start_date":"2025-07-31T00:00:00.000-04:00","id":"pkmms5szc0h4","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"International Verify (eKYC)","created_at":"2025-08-21T00:41:14.179-04:00","updated_at":"2026-08-03T13:32:06.542-04:00","position":17,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"99t8zwnh19hm","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"International Phone RiskScore","created_at":"2025-08-21T00:46:53.971-04:00","updated_at":"2026-08-03T13:32:06.555-04:00","position":18,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"gj7q3m9jbdsz","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"International Prefill","created_at":"2025-08-21T00:47:53.256-04:00","updated_at":"2026-08-03T13:32:06.583-04:00","position":19,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"v8pc51wfhj9l","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OTP","created_at":"2025-08-21T00:49:51.390-04:00","updated_at":"2026-08-03T13:32:06.625-04:00","position":21,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"kl04y4xmnf86","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Silent Network Authentication (SNA)","created_at":"2025-08-21T00:50:51.152-04:00","updated_at":"2026-08-03T13:32:06.653-04:00","position":22,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"90g1srlfnzcl","group_id":"w4n3wydsjxyn","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Global Watchlist","created_at":"2022-05-27T12:56:03.211-04:00","updated_at":"2022-06-08T12:40:02.424-04:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"607lfgjr8t56","group_id":null,"page_id":"n4fswhz8sbxm","group":true,"only_show_if_degraded":false,"components":["qds43pwhq7d4","yrst3l8blyyb","vmjlz8c3p1rl","t1pf26cwpw0h"]},{"status":"operational","name":"Global Watchlist Screening with Monitoring","created_at":"2021-06-13T17:59:20.362-04:00","updated_at":"2026-08-10T12:02:32.494-04:00","position":1,"description":"Screen and monitor customers in real-time against Anti-Money Laundering (AML) watchlists.","showcase":false,"start_date":"2021-05-01T00:00:00.000-04:00","id":"qds43pwhq7d4","group_id":"607lfgjr8t56","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Watchlist Standard","created_at":"2020-12-29T12:29:20.966-05:00","updated_at":"2026-05-07T23:01:40.807-04:00","position":2,"description":"Screen customers in real-time against Anti-Money Laundering (AML) watchlists.","showcase":false,"start_date":"2020-12-28T00:00:00.000-05:00","id":"yrst3l8blyyb","group_id":"607lfgjr8t56","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Watchlist Plus","created_at":"2022-05-27T12:41:14.895-04:00","updated_at":"2026-08-10T12:02:32.510-04:00","position":3,"description":"Screen customers in real-time against Anti-Money Laundering (AML) watchlists.","showcase":false,"start_date":"2022-05-27T00:00:00.000-04:00","id":"vmjlz8c3p1rl","group_id":"607lfgjr8t56","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Watchlist Premier","created_at":"2022-05-27T13:25:09.206-04:00","updated_at":"2026-08-10T12:02:32.525-04:00","position":4,"description":"Screen customers in real-time against Anti-Money Laundering (AML) watchlists.","showcase":false,"start_date":"2022-05-27T00:00:00.000-04:00","id":"t1pf26cwpw0h","group_id":"607lfgjr8t56","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Socure SDKs","created_at":"2022-05-27T13:30:59.353-04:00","updated_at":"2022-06-08T12:40:02.439-04:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"xq1q5phvgbg2","group_id":null,"page_id":"n4fswhz8sbxm","group":true,"only_show_if_degraded":false,"components":["78kl1svyhzxg","ln63jswy1h8y","s8w1wr9813vj","4bznvvb8b79f","r6xx1b4wtr5c","c47j3knnfvkq"]},{"status":"operational","name":"SigmaDevice iOS","created_at":"2022-05-27T13:30:59.382-04:00","updated_at":"2026-03-20T15:54:14.162-04:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-27T00:00:00.000-04:00","id":"78kl1svyhzxg","group_id":"xq1q5phvgbg2","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"SigmaDevice Android","created_at":"2022-05-27T13:36:12.635-04:00","updated_at":"2026-03-20T15:54:14.179-04:00","position":2,"description":null,"showcase":false,"start_date":"2022-05-27T00:00:00.000-04:00","id":"ln63jswy1h8y","group_id":"xq1q5phvgbg2","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"DocV Android","created_at":"2022-05-27T13:55:36.119-04:00","updated_at":"2025-07-02T21:47:38.084-04:00","position":3,"description":null,"showcase":false,"start_date":"2022-05-27T00:00:00.000-04:00","id":"s8w1wr9813vj","group_id":"xq1q5phvgbg2","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"DocV iOS","created_at":"2022-05-27T13:32:06.873-04:00","updated_at":"2025-07-02T21:47:38.127-04:00","position":4,"description":null,"showcase":false,"start_date":"2022-05-27T00:00:00.000-04:00","id":"4bznvvb8b79f","group_id":"xq1q5phvgbg2","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Device Risk - WebSDK","created_at":"2022-09-21T14:42:51.174-04:00","updated_at":"2026-03-20T15:54:14.193-04:00","position":5,"description":null,"showcase":false,"start_date":"2022-09-21T00:00:00.000-04:00","id":"r6xx1b4wtr5c","group_id":"xq1q5phvgbg2","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"DocV WebSDK","created_at":"2022-09-21T14:43:09.272-04:00","updated_at":"2025-07-02T21:47:38.187-04:00","position":6,"description":null,"showcase":false,"start_date":"2022-09-21T00:00:00.000-04:00","id":"c47j3knnfvkq","group_id":"xq1q5phvgbg2","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Admin Dashboard","created_at":"2020-10-19T18:24:32.788-04:00","updated_at":"2026-09-16T10:49:58.003-04:00","position":4,"description":"A centralized place to monitor verifications, view reports, and configure your service settings.","showcase":false,"start_date":"2020-10-18T00:00:00.000-04:00","id":"kw3mhkvgbt7l","group_id":null,"page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Developer Hub","created_at":"2021-05-17T22:15:42.430-04:00","updated_at":"2024-12-24T20:48:14.848-05:00","position":5,"description":"Stay up-to-date with API references, release notes, blog posts, videos, and best practices for identity solutions.","showcase":false,"start_date":"2021-05-01T00:00:00.000-04:00","id":"djgdt5qv5qn7","group_id":null,"page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"RiskOS","created_at":"2025-02-13T17:42:35.748-05:00","updated_at":"2026-09-22T09:22:55.370-04:00","position":7,"description":null,"showcase":true,"start_date":"2025-02-13T00:00:00.000-05:00","id":"m9s64thydsxz","group_id":null,"page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"RiskOS Platform","created_at":"2025-07-30T17:41:48.055-04:00","updated_at":"2025-07-30T17:41:48.055-04:00","position":8,"description":null,"showcase":false,"start_date":null,"id":"zhmnh3qjfvqh","group_id":null,"page_id":"n4fswhz8sbxm","group":true,"only_show_if_degraded":false,"components":["dy33c14qf88q","t26q478t11wy","6w9519m0d6w1","nd4l7cc8sl89","927msr7sgbzp","t2x1393c7wrc","lg3clp01llc6","9h39vxjbch9t","4qzh7ccgq8mt","4vhkgllrrgdq","dvd0z7bcz36s","kpqsl52l55yb","h4gbyv4kng2h","7z12p791gxxg","11v8jxfscv83","rllzkvrdft2p","kfn2mq2159xn","4fcs0yrmxzh8","knb164lmdkg9","p7bz63c8gtm3","twvlgbhlhkfy"]},{"status":"operational","name":"Sigma Identity Fraud","created_at":"2025-07-30T17:41:48.088-04:00","updated_at":"2026-09-16T06:07:39.386-04:00","position":1,"description":null,"showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"dy33c14qf88q","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sigma Synthetic Fraud","created_at":"2025-07-30T17:43:32.406-04:00","updated_at":"2026-09-16T06:07:39.418-04:00","position":2,"description":"Reduce synthetic identity fraud.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"t26q478t11wy","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Predictive DocV","created_at":"2025-07-30T17:44:37.972-04:00","updated_at":"2026-08-03T13:32:06.061-04:00","position":3,"description":"Global identity document verification and anti-fraud.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"6w9519m0d6w1","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"KYC","created_at":"2025-07-30T17:44:52.568-04:00","updated_at":"2026-08-03T13:32:06.101-04:00","position":4,"description":"Global KYC and identity verification data.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"nd4l7cc8sl89","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Email RiskScore","created_at":"2025-07-30T17:45:13.727-04:00","updated_at":"2026-08-03T13:32:06.130-04:00","position":5,"description":"Assess the risk level of an email on a more granular level.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"927msr7sgbzp","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Address RiskScore","created_at":"2025-07-30T17:50:45.048-04:00","updated_at":"2026-08-03T13:32:06.159-04:00","position":6,"description":"Assess the risk level of an address on a more granular level.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"t2x1393c7wrc","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Account Intelligence","created_at":"2025-07-30T17:51:11.281-04:00","updated_at":"2026-08-03T13:32:06.188-04:00","position":7,"description":"Account Status and Ownership Verification","showcase":false,"start_date":"2025-07-30T00:00:00.000-04:00","id":"lg3clp01llc6","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Phone RiskScore","created_at":"2025-07-30T17:51:52.688-04:00","updated_at":"2026-08-03T13:32:06.216-04:00","position":8,"description":"Assess the risk level of an phone on a more granular level.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"9h39vxjbch9t","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sigma Device","created_at":"2025-07-30T17:52:09.075-04:00","updated_at":"2026-08-03T13:32:06.244-04:00","position":9,"description":"Assess the risk level of an device on a more granular level.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"4qzh7ccgq8mt","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Alert List","created_at":"2025-07-30T17:52:26.458-04:00","updated_at":"2026-08-03T13:32:06.288-04:00","position":10,"description":"Get insights on verified fraudulent outcomes.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"4vhkgllrrgdq","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Decision","created_at":"2025-07-30T17:52:41.888-04:00","updated_at":"2026-08-03T13:32:06.347-04:00","position":11,"description":"Customize the default criteria and thresholds of risk that tells Socure to accept, reject, or review a transaction.","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"dvd0z7bcz36s","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"eCBSV","created_at":"2025-07-30T17:52:58.457-04:00","updated_at":"2026-09-20T03:00:07.674-04:00","position":12,"description":"Securely verify your customers’ personally identifiable information through a direct connection with the Social Security Administration (SSA).","showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"kpqsl52l55yb","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Negative Positive List","created_at":"2025-07-30T17:53:50.020-04:00","updated_at":"2026-08-03T13:32:06.425-04:00","position":13,"description":null,"showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"h4gbyv4kng2h","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Graph Intelligence","created_at":"2025-07-30T17:53:35.938-04:00","updated_at":"2026-08-03T13:32:06.455-04:00","position":14,"description":null,"showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"7z12p791gxxg","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Sigma First-Party Fraud","created_at":"2025-07-30T17:54:18.337-04:00","updated_at":"2026-08-03T13:32:06.484-04:00","position":15,"description":null,"showcase":true,"start_date":"2025-07-30T00:00:00.000-04:00","id":"11v8jxfscv83","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Phone RiskScore","created_at":"2025-08-21T00:47:10.247-04:00","updated_at":"2026-08-03T13:32:06.512-04:00","position":16,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"rllzkvrdft2p","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Verify (eKYC)","created_at":"2025-08-21T00:40:35.997-04:00","updated_at":"2026-08-03T13:32:06.527-04:00","position":17,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"kfn2mq2159xn","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Prefill","created_at":"2025-08-21T00:48:10.743-04:00","updated_at":"2026-08-03T13:32:06.569-04:00","position":18,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"4fcs0yrmxzh8","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"CNAM","created_at":"2025-08-21T00:49:16.440-04:00","updated_at":"2026-08-03T13:32:06.597-04:00","position":19,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"knb164lmdkg9","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"OTP","created_at":"2025-08-21T00:50:07.765-04:00","updated_at":"2026-08-03T13:32:06.611-04:00","position":20,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"p7bz63c8gtm3","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false},{"status":"operational","name":"Silent Network Authentication (SNA)","created_at":"2025-08-21T00:51:13.324-04:00","updated_at":"2026-08-03T13:32:06.638-04:00","position":21,"description":null,"showcase":true,"start_date":"2025-08-21T00:00:00.000-04:00","id":"twvlgbhlhkfy","group_id":"zhmnh3qjfvqh","page_id":"n4fswhz8sbxm","group":false,"only_show_if_degraded":false}],"months":[{"name":"September","year":2026,"starts_on":2,"days":30,"incidents":[{"code":"y5rd95pg44g3","name":"[Sev3] Delayed Case Updates in the Case Management UI","message":"The issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve it.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:09\u003c/var\u003e EDT"},{"code":"91mphql7mrvy","name":"RETROACTIVE: [Sev3] RiskOS Webhook Replay","message":"Between 6:28 AM and 6:57 AM ET on September 21, an issue during an operational activity caused some webhook notifications associated with older evaluations from the past month to be delivered again.\n\nCurrent evaluations and webhook processing were not impacted. The issue has been resolved.\n\nWe apologize for any confusion or additional noise this may have caused.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:57\u003c/var\u003e - \u003cvar data-var='time'\u003e07:57\u003c/var\u003e EDT"},{"code":"15slq81x199r","name":"[Scheduled] eCBSV - Maintenance Notification","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"},{"code":"xxj951t92rgr","name":"[SEV3] Batch processing delays on the dashboard","message":"This incident has been resolved.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:36\u003c/var\u003e - \u003cvar data-var='time'\u003e10:49\u003c/var\u003e EDT"},{"code":"qm6ltvcs7zrv","name":"[Sev3] Increased Latency with Sigma Fraud and Synthetic","message":"The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e05:39\u003c/var\u003e - \u003cvar data-var='time'\u003e06:12\u003c/var\u003e EDT"},{"code":"1sgrh0ry668j","name":"[Scheduled] Scheduled Maintenance: RiskOS Production Metadata Store","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e EDT"},{"code":"6rykpk437vpk","name":"[Scheduled] eCBSV - Maintenance Notification","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"},{"code":"7qbrv7kx2dh6","name":"RETROACTIVE: [SEV3] - Minimal 5xx errors in Production","message":"Between  8:30 AM and 2:00 PM EST, we observed an increase in 5xx error rates, which resulted in intermittent errors or failed requests for some customers. Overall impact was minimal, less than 0.01%. The error rate has since returned to normal. This issue is fully resolved at this time. \n\nWe apologize for any disruption and appreciate your patience.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:39\u003c/var\u003e - \u003cvar data-var='time'\u003e15:39\u003c/var\u003e EDT"},{"code":"x7y8msnxqg1d","name":"RETROACTIVE: [Sev3] Elevated 5XX errors for Fraud, KYC, Watchlist","message":"Between 7:00 AM and 7:20 AM EST, we observed an increase in 5xx error rates, which may have resulted in intermittent errors or failed requests for some customers.\n\nThe error rate has since returned to normal, and we are investigating the root cause to ensure we have fully resolved the issue.\n\nWe apologize for any disruption and appreciate your patience.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e07:37\u003c/var\u003e - \u003cvar data-var='time'\u003e07:37\u003c/var\u003e EDT"},{"code":"w83vbhy7fmm9","name":"[SEV3] Impact on DocV and Watchlist monitoring events","message":"The issue impacting DocV and Watchlist monitoring services on September 8 has been resolved. No customer impact has been observed since 10:35 AM EST. We apologize for any disruption this may have caused.","impact":"none","timestamp":"Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e - \u003cvar data-var='time'\u003e11:41\u003c/var\u003e EDT"},{"code":"9z9ty81tv1xw","name":"eCBSV Transaction Failure due to high latency","message":"SSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e EDT"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"ts0vvrghsrmy","name":"[Scheduled] eCBSV - Maintenance Notification","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"},{"code":"kq5w85yh7xrf","name":"[SEV3] Observed ID+ WL transactions failures due to latency","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e EDT"},{"code":"51rccl0fhych","name":"RETROACTIVE: [Sev3] DocV Webhook Delivery Issue","message":"Between 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally.\n\nA full Root Cause Analysis (RCA) will be shared once the investigation concludes.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"},{"code":"zd1zzyj02fjl","name":"[SEV3] Increased Latency Affecting Transactions","message":"A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e - \u003cvar data-var='time'\u003e13:32\u003c/var\u003e EDT"}]},{"name":"July","year":2026,"starts_on":3,"days":31,"incidents":[{"code":"rgjgx1srkx50","name":"[Scheduled] Scheduled Maintenance – RiskOS Production Metadata Store","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e EDT"},{"code":"zrmm6hkgf7pr","name":"[SEV3] Errors affecting enablement of Watchlist Monitoring Subscriptions","message":"We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved. \n\nThank you for your patience while we worked through this.","impact":"minor","timestamp":"Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - \u003cvar data-var='time'\u003e11:47\u003c/var\u003e EDT"},{"code":"h83j23sxptpf","name":"RETROACTIVE: [Sev3] Elevated 5XX errors for Watchlist","message":"On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT.\n\nThis issue impacted Watchlist Plus and Watchlist Premier services only. We apologize for the inconvenience and appreciate your patience.","impact":"none","timestamp":"Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:17\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e EDT"},{"code":"gnvtpvps04qv","name":"[Scheduled] eCBSV - Maintenance Notification","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-07-01T00:00:00-04:00","end_time":"2026-09-30T23:59:59-04:00"}